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The Very Eric Carle exhibit will open on Friday, May 27 

Online tickets are required for all visitors. Capacity is limited and tickets often sell out. Onsite and day-of tickets may be available but are not guaranteed. Mask wearing is optional. 

 

Summer Group Visits: Are reservations required? How do deposits work?

Yes, reservations are required. Full payment of the balance is due no later than one week after reservation is made. All payments are nonrefundable. All major credit cards are accepted and payment can be made using a secure, credit card link via email. Purchase orders and personal checks are not acceptable forms of payment. Please leave ample time for mailing delays when mailing a school check. Purchase orders and personal checks are not acceptable forms of payment.

 

 

Group Visits: What is your inclement weather policy?

If Port Discovery Children’s Museum or your organization is closed are operating on a late schedule, please contact Group Sales immediately to reschedule to the next available date to avoid forfeiture of funds.

Group Visits: Are lunches allowed? What other information should I know for the day of my visit?

You are more than welcome to bring lunch on the day of your visit. All food and beverages must remain inside of your group’s lunch area. We do offer a coat room area and free lockers for storage. The museum is wheelchair and stroller accessible.

Group Visits: What is your policy regarding chaperones?

All chaperones must be 18 years of age or older and meet the required adult to child ratio. Inattentive chaperones and/or disorderly behavior from the group or staff could result in the group’s immediate dismissal from the museum.

Group Visits: What is your attendance policy?

Refunds are not granted for any decrease in attendance. Only the attendance outlined in your contract is guaranteed museum entry. Additional people will not be allowed on the day of your visit. Please contact Group Sales as soon as your attendance increases to determine if the museum has available space to accommodate changes. Attendance substitutions are also prohibited.

Group Visits: What happens if I need to cancel or reschedule?

To avoid forfeiture of any payments, you must contact Group Sales within one (1) week of your original date of visit to reschedule. New rescheduled dates must occur within one calendar year to avoid forfeiture of payment.

Group Visits: Are reservations required? How do deposits work?

A $100 non-refundable deposit is due at time of booking. The balance is due one (1) week prior to your scheduled visit date. All major credit cards are accepted and payment can be made using a secure, credit card link via email. Purchase orders and personal checks are not acceptable forms of payment. Please leave ample time for mailing delays when mailing a school check.

Virtual Learning: What happens if there is inclement weather?

If Port Discovery Children’s Museum or your organization are closed are operating on a late schedule, please contact Group Sales immediately to reschedule to the next available date to avoid forfeiture of funds.

Virtual Learning: How will we view the Pre-Recorded/On-Demand Videos?

Pre-recorded / On-demand videos are viewed through the Sprout website. The email used to book the programming is used for login. Prerecorded videos expire 30 days from the date of the original booking and include 5 overall views.

Virtual Learning: What is your attendance policy?

Live programming can only accommodate up to 30 students per program. Additional lives must be purchased for next available date for any additional children. Prerecorded videos require attendance capture at time of viewing.

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