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Online tickets are required for all visitors. Onsite and day-of tickets may be available but are not guaranteed. Mask wearing is optional. 

 

Museum Membership: Can my Membership Be Used to Pay for Group or Birthday Party Visits?

We're sorry, but memberships are not applicable for Port Discovery Birthday Party packages/admission or for group visits.  Port Discovery offers special activities and programming exclusive to both birthday parties and school/camp groups, and these activities are not included as part of our general museum membership admission.

Group Visits: Are walk-in groups allowed?

Groups of 10 children or more must reserve in advance. Groups without a reservation may be turned away at Box Office. Due to capacity restrictions, bulk general admission ticket purchases are not allowed.

Summer Group Visits: Are reservations required? How do deposits work?

Yes, reservations are required. Full payment of the balance is due no later than one week after reservation is made. All payments are nonrefundable. All major credit cards are accepted and payment can be made using a secure, credit card link via email. Purchase orders and personal checks are not acceptable forms of payment. Please leave ample time for mailing delays when mailing a school check. Purchase orders and personal checks are not acceptable forms of payment.

 

 

Group Visits: What is your inclement weather policy?

If Port Discovery Children’s Museum or your organization is closed are operating on a late schedule, please contact Group Sales immediately to reschedule to the next available date to avoid forfeiture of funds.

Group Visits: Are lunches allowed? What other information should I know for the day of my visit?

You are more than welcome to bring lunch on the day of your visit. All food and beverages must remain inside of your group’s lunch area. We do offer a coat room area and free lockers for storage. The museum is wheelchair and stroller accessible.

Group Visits: What is your policy regarding chaperones?

All chaperones must be 18 years of age or older and meet the required adult to child ratio. Inattentive chaperones and/or disorderly behavior from the group or staff could result in the group’s immediate dismissal from the museum.

Group Visits: What is your attendance policy?

Refunds are not granted for any decrease in attendance. Only the attendance outlined in your contract is guaranteed museum entry. Additional people will not be allowed on the day of your visit. Please contact Group Sales as soon as your attendance increases to determine if the museum has available space to accommodate changes. Attendance substitutions are also prohibited.

Group Visits: What happens if I need to cancel or reschedule?

To avoid forfeiture of any payments, you must contact Group Sales within one (1) week of your original date of visit to reschedule. New rescheduled dates must occur within one calendar year to avoid forfeiture of payment.

Group Visits: Are reservations required? How do deposits work?

A $100 non-refundable deposit is due at time of booking. The balance is due one (1) week prior to your scheduled visit date. All major credit cards are accepted and payment can be made using a secure, credit card link via email. Purchase orders and personal checks are not acceptable forms of payment. Please leave ample time for mailing delays when mailing a school check.

Virtual Learning: What happens if there is inclement weather?

If Port Discovery Children’s Museum or your organization are closed are operating on a late schedule, please contact Group Sales immediately to reschedule to the next available date to avoid forfeiture of funds.

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