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August 2020 Reopening Info: When are you reopening?

We are thrilled to announce that Port Discovery Children’s Museum will reopen this August! We’ve missed your smiles, sparkling eyes, laughter, and ah-ha moments – and are getting ready to welcome you back to an updated Museum experience when you’re ready to play! While we’ve been apart, we’ve been implementing new procedures to ensure a safe visit for your family – including limited capacity, advanced ticketing and timed sessions, leveled up cleaning protocols, mask requirements, and a variety of updates to the Museum experience to encourage physical distancing and a safe visit. Please stay tuned for more detailed information about our opening dates, operating hours, and the updates we are making to ensure you have a safe and magical visit to Port Discovery Children’s Museum. We’ll be sharing updates on our website, social media channels, and via email in the weeks to come.

August 2020 Reopening Info: Will you be opening early for Members?

We are planning to provide a couple of exclusive Members-only dates to visit the Museum before we open to the general public. Please stay tuned for more detailed information as our opening gets closer. We will also post information on our website, share via email and social media, and provide updates here: https://www.portdiscovery.org/news-room/reopening-information-members.

August 2020 Reopening Info: What are your new days and hours of operation?

Port Discovery is modifying its days and hours of operation to allow for lower capacity, physical distancing, and additional cleaning between sessions. In addition, admission for visitors and members is by reservation/advanced tickets only. We will be announcing official days and hours of operation a little closer to our opening date. As of now, Port Discovery plans to offer two public sessions for play, learning, and fun each day the Museum is open! Each play session will be three hours long, allowing for plenty of time to explore, play, and make memories together. To visit, you'll simply choose the specific date and time slot that you'd like to visit and purchase advanced tickets for that session. You will only be allowed entry for your specific session. In addition to enhanced cleaning throughout the day, Port Discovery will be closed and exhibits, materials, and amenities cleaned in-between each session.

August 2020 Reopening Info: What is the ticket price?

Admission to Port Discovery remains $17.95/person for individuals one and up. Children under one and members enter for free. Admission to the Museum is by reservation only, and provides you with up to three hours of play, learning, and fun! Reservations can be made at https://tickets.portdiscovery.org/  in advance of your visit. Please note that online transaction fees have been waived.

August 2020 Reopening Info: How do I purchase a ticket? Are reservations required for visitors/members?

Advanced tickets/reservations are required for all guests, including members. All admissions require advanced tickets, which can be purchased online at https://tickets.portdiscovery.org in advance of your visit. Children under one year of age and museum members enjoy free admission but MUST reserve an arrival time as well. When purchasing tickets or reserving your ticket online, you will receive an electronic ticket to present upon arriving at the museum for a low-contact check-in process. Online purchase fees have been eliminated. Please keep in mind that on-site ticket sales have been temporarily suspended, so you must make your advanced ticket purchases before visiting.

August 2020 Reopening Info: Do members have to reserve tickets?

Yes, reservations are required for members. Use your member information to log into the ticketing website at https://tickets.portdiscovery.org/ up to 24 hours in advance of your visit. If this is your first time reserving online tickets, you will need to have your membership number to register your account. For assistance, email memberships@portdiscovery.org or call 410-864-2665. Simply visit https://tickets.portdiscovery.org and use your membership information to log in to your account. Reserve the tickets needed for your visit for all members of your party, including any children under the age of one. If you would like to purchase additional tickets for guests, please call Memberships at 410-864-2665 and a Membership Associate will be happy to assist you in reserving tickets for your guests.

August 2020 Reopening Info: How do tickets for the timed sessions work?

Port Discovery will offer two public sessions for play, learning, and fun each day the Museum is open! Each play session is three hours long, allowing for plenty of time to explore, play, and make memories together. To visit, simply choose the specific date and time slot that you'd like to visit and purchase advanced tickets for that session. You will only be allowed entry for your specific session. In addition to enhanced cleaning throughout the day, Port Discovery will be closed and exhibits, materials, and amenities cleaned in-between each session.

August 2020 Reopening Info: Will waivers be required for visitation?

 A waiver outlining the museum’s guidelines and guests’ responsibilities will be included in the ticket reservation process. This is to ensure that the modifications made by the museum to reduce the spread of COVID-19 are fully understood. Upon completion of the online sale, a confirmation will be sent to the email address provided with a copy of the waiver and several helpful links, including a link to a video to prepare guests for their visit and to ensure guests are aware of the museum’s sick policy.

 

August 2020 Reopening Info: What if we do not have a reservation or are unable to purchase online?

Please call the Box Office at 410-864-2744 and a Sales Associate will be happy to assist you in reserving tickets.

August 2020 Reopening Info: How do I use my coupon/ complimentary pass/gift card to reserve tickets?

We're sorry, but coupons, complimentay passes and gift cards cannot be redeemed online at this time. Please call the Box Office at 410-864-2744 to reserve tickets over the phone.

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