Skip to main content Buy Tickets
Online

Port Discovery is currently open on Saturdays and Sundays. We are operating at less than 25% capacity and have made a variety of other updates to provide you with a safe, fun experience. Plan Your Visit and Purchase Tickets Today! 

Reopening FAQ: Are face coverings required? What about for kids?

Yes. In accordance with CDC, State, and local guidelines, face coverings that properly cover your nose and mouth are required for guests ages 2 and older. Face coverings must cover the nose and mouth, be secured with ties or ear loops, and fit snugly against the face. Acceptable examples include surgical masks and cloth face masks (either purchased or handmade). A supply of complimentary surgical masks are on hand for those who arrive without a proper face covering. We understand that you and your family may need mask breaks while you are here. To take a mask break, exit the Museum and then use your receipt to re-enter with masks in place. 

 

Reopening FAQ: Will you take the temperatures of staff members?

All Port Discovery Children's Museum staff and vendors will complete a daily health check prior to entering the Museum.

Reopening FAQ: Are you taking temperatures of visitors?

At this time, Port Discovery Children's Museum will not be taking the temperature of visitors.

Reopening FAQ: Will there be any health screenings/questions or waivers required when reserving tickets or arriving at the Museum?

Yes. Upon purchasing or reserving tickets, guests will be required to sign waivers regarding your responsibilities as a visitor, and regarding what the Museum is doing to keep you safe. Upon entry, all guests will be required to complete a health questionnaire.  Staff and Museum vendors are also required to complete health screenings before entering the Museum. 

VISITOR HEALTH SCREENINGS/WAIVERS: A waiver outlining the museum’s guidelines and guests’ responsibilities will be included in the purchasing process. This is to ensure that the modifications made by the museum to reduce the spread of COVID-19 are fully understood. Upon completion of the online sale, a confirmation will be sent to the email address provided with a copy of the waiver and several helpful links, including a link to a video to prepare guests for their visit and to ensure guests are aware of the museum’s sick policy. Upon arrival at the Museum (and prior to entering the main Museum area), you will present your tickets for admission and then be required to complete a short health screening questionnaire in accordance with the Museum’s sick policy. If any guest answers in the affirmative of the questions in the health screening, the museum will extend the tickets for the guests to return at a later date.

STAFF HEALTH SCREENING: All staff, volunteers, and vendors will enter the museum through a central point. As they arrive, they will be required to complete a daily health screening questionnaire. Anyone who reports symptoms will not be permitted entry and will only be permitted to return to work when deemed safe to do so.

Reopening FAQ: What is your sick visitor policy?

Port Discovery Children’s Museum works to provide a safe and healthy environment for all guests. As part of our effort to create this environment, we ask staff and guests to avoid visiting the Museum when sick or showing signs of illness. Please also avoid visiting if you have been recently exposed to someone with COVID-19 like symptoms or a positive COVID-19 test result. We will be conducting health screenings for all visitors and staff members before permitting entry to the Museum. We appreciate your help in maintaining a safe experience for all visitors and staff members. Review our Sick Policy,

Reopening FAQ: Will the Museum’s capacity be reduced?

Yes. In order to make sure that there's plenty of room for play, learning, and safe physical distancing, the Museum capacity will be reduced significantly when we reopen. In addition, Museum exhibits will have capacity limits to help encourage physical distancing. Please kindly adhere to signage regarding capacity requirements.

Reopening FAQ: How is the Museum maintaining social distancing? How do you maintain social distancing with kids?

 

To ensure there's plenty of room for play, learning, and safe physical distancing, we've significantly reduced our capacity and the number of tickets we sell on any day the Museum is open. As a result, you'll find that the number of people enjoying the Museum at any one time will be significantly reduced.

To manage visitor capacity, admission is by advance reservation and ticketing only. Before arriving to the Museum. you must reserve or purchase a ticket for the day you'd like to visit the Museum. Be sure to plan ahead to make sure you can join us on the day that works best for you.

All exhibit areas will have recommended capacity limits based on CDC guidelines and the specific size and layout of each space. Exhibit capacity information will be posted and visible outside of each exhibit area. If an exhibit area is full, visitors are asked to visit another area and return to the exhibit later.

We ask that families respect the space of other families while being understanding that physical distancing can be hard for children. We ask you to remind children to play within their bubble. Museum staff will also be positioned around the Museum to assist with physical distancing concerns or questions, and to remind visitors to use hand sanitizers, observe capacity limits, and observe directional signage.

We've also created one-way entrance and exit points for the Museum, one-way linear paths for exploring each floor of the Museum, and one-way directional paths for stairways. Extensive signage and floor decals are located throughout the Museum to guide visitors during their visits and to encourage physical distancing everywhere.

We've also installed sanitizing stations throughout the Museum and require guests to use them upon entrance to the Museum and upon entrance/exit of each exhibit area. We also ask that guests wash their hands frequently while visiting the Museum.

We've installed Plexi-glass barriers in several areas throughout the Museum as well, including at our Box Office Ticketing Stations and at several exhibit areas in the Museum as well.

Reopening FAQ: What expectations do you have of guests?

It takes all of us to create a safe, smart, and magical place to play and learn! To ensure all visitors have a great and safe experience, we expect our staff, volunteers, visitors, and members to act responsibly and be considerate of others as we share this space. Your responsibilities as a guest include:

  • Sick Visitor Policy: Port Discovery Children’s Museum works to provide a safe and healthy environment for all guests. As part of our effort to create this environment, we ask staff and guests to avoid visiting if you or anyone in your party are sick, showing signs of illness, have recently been exposed to someone with COVID-19 like symptoms, or have recently received a positive COVID-19 test result. Upon purchasing or reserving tickets, guests will be required to sign waivers regarding your responsibilities as a visitor, and regarding what the Museum is doing to keep you safe. Upon entry, all guests will be required to complete a health questionnaire.  Staff and Museum vendors are also required to complete health screenings before entering the Museum. Review the full sick policy
  • Stay within your bubble. Practice safe physical distancing. We ask that guests please stay within their bubble - also known as the group of people you are visiting with - and maintain a distance of at least 6 feet away from staff members and those not within your party. Please also observe exhibit capacity signage. Floor markers and reminder signage will be found in all spaces.
  • Face Coverings Required: In accordance with CDC, State, and local guidelines, face coverings that properly cover your nose and mouth are required for guests ages 2 and older. Face coverings must cover the nose and mouth, be secured with ties or ear loops, and fit snugly against the face. Acceptable examples include surgical masks and cloth face masks (either purchased or handmade). A supply of complimentary surgical masks are on hand for those who arrive without a proper face covering. We understand that you and your family may need mask breaks while you are here. To take a mask break, exit the Museum and then use your receipt to re-enter with masks in place. 
  • Keeping it Clean: We have installed hand sanitizer stations throughout the Museum, including upon entry to the Museum and upon entry/exit to each exhibit. Guests are required to sanitize their hands when entering the Museum, and when entering/exiting each exhibit space. We also ask guests to wash their hands frequently during their visit. Please also use the dirty toy bins throughout the Museum to place dirtied toys.
  • Go with the Flow: Please follow directional signage and instructions from staff. Limit elevator usage to one family/group at a time, follow one-way signage for entry, exit, Museum stairs, and main floors.
  • Snacks and drinks other than water are only allowed in The Pier (located on the first floor). Tables and chairs will be arranged to allow safe physical distancing. Please share tables with those in your bubble only. Use the provided hand wipes to wipe down surfaces before and after use. Masks can be temporarily removed while seated and snacking or enjoying beverages only. 
  • See something odd? Tell us! Help us ensure you have a great visit. Tell us if you encounter something that needs cleaning up, isn’t working properly, or seems odd. We’re here to help! Comment cards are also available.

Please review our full Code of Conduct here: https://www.portdiscovery.org/conduct

Reopening FAQ: What protocols and procedures have you put in place to make my visit safe and to reduce the spread of germs?

While we’ve been apart, we’ve been using CDC, State, and Local Guidelines to implement a variety of new procedures to ensure a safe visit for your family – including required advance ticketing, significantly limited capacity, mandatory face coverings for all staff and all visitors ages 2+, leveled up cleaning and disinfecting practices, one-way directional experiences, and a variety of updates to the Museum experience to encourage physical distancing and reduce the spread of germs. Please also keep in mind that we will depend on our kids at heart (that's you, adults!) to help us by ensuring that you only visit the Museum when healthy, that you are washing and sanitizing hands regularly, that you follow our updated code of conduct, and that you are alerting staff to any concerns.

Please visit https://www.portdiscovery.org/ReadySetPlayhttps://www.portdiscovery.org/what-know-you-visit and https://www.portdiscovery.org/port-discoverys-reopening-faqs for information and updates we've made to the Museum experience.

Reopening FAQ: Can I give my reservation/ticket to someone else?

No. Ticket reservations/purchases are non-transferable and non-refundable. This applies to members as well. If you need to reschedule a reservation due to health concerns or other matters, you can transfer your ticket to another date within 30 days by calling 410-864-2744. If you are a member and would like to make a change to your authorized cardholder, please call 410.864.2665.

Pages

Back to top