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Online tickets are required for all visitors. Onsite and day-of tickets may be available but are not guaranteed. Mask wearing is optional. 

 

COVID Protocols: Will I be able to bring a stroller? Will I be required to park the stroller or can I use it in the Museum?

Strollers will continue to be welcomed at Port Discovery. We offer a stroller parking area and you can also keep strollers with you during your visit, with the exception of areas like Tot Trails and Wonders of Water (you'll find signage regarding Stroller Parking in these areas). For the comfort of all guests, please be mindful of size/encourage umbrella strollers.

COVID Protocols: What Cleaning is Taking Place?

All cleaning procedures closely follow CDC updates and recommendations that reduce the spread of germs. Port Discovery staff have been trained extensively on proper cleaning and disinfecting procedures following OSHA guidelines and safety precautions.  Daily Deep cleaning and sanitizing will take place after hours with electrostatic spray disinfection which kills viruses, bacterial, and mold. In addition, you'll notice staff cleaning and disinfecting surfaces throughout the day, and some exhibits may be temporarily closed during your visit so that we can use electrostatic spray disinfection in those areas. The Museum continues to offer toys and manipulatives for use by guests. In order to minimize the spread of germs, Port Discovery has created multiple sets of all our toys and manipulatives for all of our exhibits. The Museum will regularly clean, remove, and replace manipulatives from the floor to help minimize the spread of germs.  Find more details on our cleaning practices: https://www.portdiscovery.org/cleaning

COVID Protocols: Are you improving the air quality in the building?

Our HVAC system has always been programmed to regularly bring in and circulate fresh air. In addition, with guidance from HVAC experts, we have upgraded to MERV 10 filters to help catch as many small particles as is practical.

COVID Protocols: Are face coverings required? What about for kids?

Masks Optional: Effective March 1st, masks will be optional inside of Port Discovery Children's Museum. Please kindly show respect for the choice of others to mask or not. We are making this transition based on the latest data and research supporting an easing of masking protocols in indoor settings, and in accordance with Baltimore City guidelines. We fully support anyone who chooses to continue to wear a mask going forward.

COVID Protocols: What is your sick visitor policy?

Port Discovery Children’s Museum works to provide a safe and healthy environment for all guests. As part of our effort to create this environment, we ask staff and guests to avoid visiting the Museum when sick or showing signs of illness. Please also avoid visiting if you have been recently exposed to someone with COVID-19 like symptoms or a positive COVID-19 test result. We appreciate your help in maintaining a safe experience for all visitors and staff members. Review our Sick Policy,

COVID Protocols: Will the Museum’s capacity be reduced?

Yes. In order to make sure that there's plenty of room for play, learning, and safe physical distancing, the Museum's capacity continues to be limited. Because we limit the number of tickets that are available for any one play session, we highly recommend purchasing/reserving tickets online in advance of visiting to ensure that you can visit on the day and time that works best for your family. 

COVID Protocols: What expectations do you have of guests?

It takes all of us to create a safe, smart, and magical place to play and learn!  To ensure all visitors have a great and safe experience, we expect our staff, volunteers, visitors, and members to act responsibly and be considerate of others as we share this space. If you need assistance or see something odd, please let our Play Experts know how we can help. Thank you for doing your part to celebrate our community's diversity and provide a safe environment of inclusion and respect, where all children and the adults in their lives can interact, play, and learn! Please review our full Code of Conduct and Guest Expectations at https://www.portdiscovery.org/conduct

 

COVID Protocols: What protocols and procedures have you put in place to make my visit safe and to reduce the spread of germs?

Port Discovery reserves the right to implement health and safety procedures as needed to best protect our guests and staff. We continue to use and follow CDC, State, and Local Guidelines to implement health and safety procedures. Some of those procedures include limiting our total capacity for any one play session, required advanced online tickets/reservations for guests to help control capacity, and cleaning and disinfecting practices to help reduce the spread of germs. Please also keep in mind that we will depend on our kids at heart (that's you, adults!) to help us by ensuring that you only visit the Museum when healthy, that you are washing and sanitizing hands regularly, that you follow our updated code of conduct, and that you are alerting staff to any concerns.

Ticket Reservations: Can I give my reservation/ticket to someone else?

No. Ticket reservations/purchases are non-transferable and non-refundable. This applies to members as well. If you need to reschedule a reservation due to health concerns or other matters, please call the Box Office at 410-864-2744 by 10AM the day of your visit and request to reschedule your visit to another date and/or time, subject to availability and a rescheduling fee of $5.00. Visits cannot be rescheduled after your purchased/reserved ticket visit date has passed. 

Ticket Reservations:: Is there a limit on how many tickets I can reserve/purchase?

All ticket purchases/reservations are subject to limitations based on the available number of tickets for the session.  Subject to availability, Members can reserve as many tickets as there are people on the membership.

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