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Important Information & FAQs 

Answers to Frequently Asked Questions about Port Discovery

Information to Help You Prepare for Your Visit to Port Discovery

ONLINE TICKETS & RESERVATIONS (REQUIRED) PLAN YOUR VISIT  Tips for VIsiting with Infants & Toddlers  10 Tips for Visiting Port Discovery 

Tips for Visiting Port Discovery

Find helpful tips and tricks for your visit to Port Discovery in these helpful articles:

What to Expect

The same magical Port Discovery experience you expect, with some changes in place to help keep all visitors safe! Please review information about our safety protocols, cleaning procedures and more below. 

FAQS

COVID Protocols: Are masks required for visitors?

Important Update to the Museum Mask Policy: In accordance with updates to Baltimore City's mask mandates, beginning Monday, August 9, all visitors ages two and older will be required to wear a mask when visiting Port Discovery, regardless of vaccination status.

COVID Protocols: How are you keeping things clean?

We've leveled up our already robust cleaning practices at the Museum. Staff will be cleaning and disinfecting before, during, and after your visit. While you are here, you'll notice staff members cleaning and disinfecting exhibits, surfaces, toys, and more. You'll also notice Dirty Toy Bins throughout the Museum for your use. High traffic areas and objects will be sprayed with electrostatic sprayers before, during, and after your visit. Loose parts and manipulatives in each exhibit will be removed and replaced with a fresh set at the beginning of each play session. Additional deep cleaning will take place while the Museum is closed to the public.  For more information on our cleaning and disinfecting practices, explore our Cleaning Procedures.

COVID Protocols: How are you handling social distancing?

We ask our guests to please stay "in your bubble" - also known as the group of people you are visiting with! Please maintain a physical distance of 6ft from staff members and guests who are not with your group. We've made a variety of changes to the Museum experience to encourage physical distancing, including significantly reducing the Museum's capacity, creating one-way entrance and exit points, one-way linear paths for exploring the Museum, setting capacity limits for exhibit areas, and more. 

In addition, we have established one-way entrance and exit points as well as one-way linear paths for exploring the Museum. Please follow directional signage and instructions from staff. Limit elevator usage to one family/group at a time, follow one-way signage for entry, exit, Museum stairs, and main floors. Floor markers and reminder signage will be found in all spaces. 

COVID Protocols: How are you handling hand sanitizing and cleaning?

We've added hand sanitizing stations for your use throughout the Museum. We require guests to sanitize their hands upon entry to the Museum, and before and after visiting each exhibit area. We also strongly encourage you to wash your hands frequently throughout your visit.

COVID Protocols: Will I be able to bring a stroller? Will I be required to park the stroller or can I use it in the Museum?

Strollers will continue to be welcomed at Port Discovery. We ask that you keep your strollers with you during your visit, with the exception of areas like Tot Trails and Wonders of Water (you'll find signage regarding Stroller Parking in these areas). For the comfort of all guests, please be mindful of size/encourage umbrella strollers.

COVID Protocols: Will food and drinks be allowed? Where can we eat?

Yes! You may bring snacks and drinks into the Museum, but snacks and drinks will be strictly prohibited in the main Museum area/exhibit spaces. You are welcome to enjoy outside snacks and drinks in The Pier, but please keep physical distancing and sanitization in mind. We ask that you only share a table with the members of your group and that you wipe down tables before and after use using the cleaning wipes (for surfaces only!) provided in The Pier.

COVID Protocols: Will water fountains be available for use?

Water fountains have been turned off. Our refillable water bottle stations are available for use. Feel free to bring a reusable water bottle with you for your use. Pease only enjoy beverages, including water, and snacks in the Pier area. 

COVID Protocols: Will lockers be available for use?

Yes! Free lockers will be available on a first-come, first-served basis. Please use provided wipes to clean surfaces before and after use.

COVID Protocols: What exhibits/areas are open/closed?

All exhibits and experiences within the Museum will remain open with some modifications. Some exhibits/areas may temporarily close for a short period of time during your visit to allow for cleaning/disinfecting. If an exhibit or area you'd like to visit temporarily closes during your visit, be sure to visit one of the many other experiences in the Museum and then come back to that exhibit another time during your time with us. 
Please note that exhibit status is subject to change at any time. The Museum may close an exhibit at its discretion at any time. 

COVID Protocols: What programs are being offered?

We are in the process of re-introducing in person programs at the Museum! Please check our Event Calendar to see what we will be happening in the Museum on the day of your visit. Please note that certain programs that you may have previously enjoyed at the Museum may be temporarily suspended so that we can maintain physical distancing during your visit. When possible, we will offer those programs virtually. 

COVID Protocols: Will wristbands still be available?

To help maintain touchless interactions between guests and staff, we must discontinue the use of Port Discovery wristbands.

Ticketing & Admissions

Port Discovery is currently open five days a week for play and learning! We offer two daily play sessions so that we can keep capacity low, giving you plenty of room for physical distancing, and great opportunities to explore all areas of the Museum without crowds!

FAQS

Ticket Reservations: What days and times will the Museum be open?

Please visit our Hours of Operation webpage for the most up-to-date hours of operation. Reminders: Online Tickets are required for everyone in your party, including members. Please purchase online tickets prior to arriving at the Museum to ensure that you can join us on the date and time that work best for you and your family. Your tickets will be delivered electronically and will be valid for the date you selected only.  On-site ticket availability is extremely limited and not guaranteed. 

Ticket Reservations: How do tickets for the Play Sessions work?

Admission for visitors and members is by reservation/advance tickets only. Tickets cannot be purchased on site. To purchase or reserve your tickets, visit https://tickets.portdiscovery.org and choose the specific date that you'd like to visit. Fill out all necessary information and waivers and complete your ticket purchase or reservation. Your tickets will be delivered electronically and will be valid for the date you selected only.

Port Discovery currently offers a morning play session (10 AM – 1 PM) and an afternoon play session (2 PM – 5 PM each day that the Museum is open to the public. Each play session will be open to less than 400 guests per session in order to make it easy for guests to spread out, explore and maintain physical distancing.  The Museum will close for an hour in between sessions, allowing Museum staff to reset and prepare the Museum for the next fans of play!   

Important: You may arrive at any time during your reserved play session and will need to exit promptly by the end of your session. Purchased general admission tickets and member reservations will be valid for one Play Session (morning or afternoon) per day only. Please remember that Online Tickets are required for everyone in your party, including members. On-site ticket availability is extremely limited and not guaranteed.  Please check www.PortDiscovery.org/visit to purchase/reserve tickets, and for information on Museum hours, location, parking and other tips to help you prepare for your visit. 

 

Ticket Reservations: How do I purchase a ticket? Are reservations required for visitors/members?

 Online Tickets are required for everyone in your party, including members. Please purchase online tickets prior to arriving at the Museum to ensure that you can join us on the date and time that work best for you and your family. Your tickets will be delivered electronically and will be valid for the date you selected only.  On-site ticket availability is extremely limited and not guaranteed. 

To purchase or reserve your tickets, visit https://tickets.portdiscovery.org and choose the specific date and time that you'd like to visit. Fill out all necessary information and waivers and complete your ticket purchase or reservation.

Children under one year of age and museum members enjoy free admission but MUST reserve an arrival time as well. When purchasing tickets or reserving your ticket online, you will receive a confirmation email. Simply show your matching ID upon arriving at the museum for a low-contact check-in process. Online purchase fees have been eliminated.

Be sure to plan ahead - to ensure there is plenty of room for play, learning, and safe physical distancing, we have significantly reduced the number of tickets that can be purchased/reserved on any day the Museum is open. 

Ticket Reservations: Can I purchase a ticket on site?

On-site tickets are exremely limited and not guaranteed to be available  at this time. To help us manage capacity and create a low-contact entry experience, we have moved to a fully online advance ticketing system.

Reminders: Online Tickets are required for everyone in your party, including members. Please purchase online tickets at https://tickets.portdiscovery.org prior to arriving at the Museum to ensure that you can join us on the date and time that work best for you and your family. Your tickets will be delivered electronically and will be valid for the date you selected only.  On-site ticket availability is extremely limited and not guaranteed. 

 

Ticket Reservations: Do members have to reserve tickets?

Yes, reservations are required for members. Use your member information to log into the ticketing website at https://tickets.portdiscovery.org/. If this is your first time reserving online tickets, you will need to have your membership number to register your account. Review this How-To Guide for instructions. For assistance, email memberships@portdiscovery.org or call 410-864-2665. Simply visit https://tickets.portdiscovery.org and use your membership information to log in to your account. Reserve the tickets for the day and time you'd like to visit for all members of your party, including any children under the age of one.

Ticket Reservations: What if we are unable to purchase online?

If you are unable to purchase tickets using our online system, please call the Box Office at 410-864-2744 and a Sales Associate will be happy to assist you in reserving tickets.

Ticket Reservations: What if we arrive at the Museum/want to visit and do not have a reservation?

Online tickets and reservations will be available until sold out. If you arrive to the Museum without advanced tickets/reservations, admission may still be possible, but still must be completed online before entering the Museum.On-site ticket availability is extremely limited and not guaranteed. 

Reminders: Online Tickets are required for everyone in your party, including members. Please purchase online tickets at https://tickets.portdiscovery.org prior to arriving at the Museum to ensure that you can join us on the date and time that work best for you and your family. Your tickets will be delivered electronically and will be valid for the date you selected only.  Upon arriving at the museum, simply present a matching Photo ID for a low-contact check-in process. Online purchase fees have been eliminated. On-site ticket availability is extremely limited and not guaranteed. 

 

Ticket Reservations: Is proof of my ticket required? How do I redeem my ticket?

You will need to show a matching photo ID upon arrival to the Museum. Once checked in, you will be given a receipt as proof of purchase that can be used for re-entry for the date and Play Session that you have valid tickets for.

Ticket Reservations: What if I buy tickets and can’t come on that day/time?

Tickets are non-refundable; however, we understand things happen! If you need to reschedule a reservation due to health concerns or other matters, please call the Box Office at 410-864-2744 by 10AM the day of your visit and request to reschedule your visit to another date and/or time, subject to availability and a rescheduling fee of $5.00. Visits cannot be rescheduled after your purchased/reserved ticket visit date has passed. 
 

Ticket Reservations: Are you accepting any discounts?

Our online system has limited ability to accept coupons or process discounts. If you have a valid coupon or discount you would like to redeem, please call 410-864-2744 to reserve/purchase your tickets over the phone.

Ticket Reservations: Is there a limit on how many tickets I can reserve/purchase?

We ask that you purchase or reserve tickets for just one play session per day so that the many other children and families who are also eager to play and experience Port Discovery will have an opportunity to do so!  

Ticket Reservations: Can I give my reservation/ticket to someone else?

No. Ticket reservations/purchases are non-transferable and non-refundable. This applies to members as well. If you need to reschedule a reservation due to health concerns or other matters, please call the Box Office at 410-864-2744 by 10AM the day of your visit and request to reschedule your visit to another date and/or time, subject to availability and a rescheduling fee of $5.00. Visits cannot be rescheduled after your purchased/reserved ticket visit date has passed. 

General Information 

Planning a visit to Port Discovery and wondering what to expect? Review the information below, and also find helpful information our Plan Your Visit pages. Plus, get a sneak peek at the Museum using our 3D Virtual Tour - and learn more about the three floors of exhibits you can explore at Port Discovery - and how you can play and learn in each of them. 

FAQS

General Info: What are the Museum's current hours of operation? Is the Museum open on holidays?

Please visit our Hours, Admission Tickets & Discounts page for up-to-date information on the Museum's hours of operation. You'll find that we are often open on holidays and for school breaks - but always be sure to check our hours of operation before planning a visit! 

Please note that the parking garage adjacent to the Museum often is unable to honor parking validations on holidays and/or school breaks. We apologize for the inconvenience.
 

General Info: How much is Museum admission?

Admission is $19.95 for individuals ages 1 and up. Admission is free for children under one and for Museum Members.

All activities, exhibits, workshops, and performances are included with admission unless otherwise noted.

For more information, check the Plan Your Visit Page. 

To purchase tickets online, visit our online Box Office

General Info: What if I have concerns after I enter the Museum?

We value and appreciate your feedback, and want to hear from you. We strongly encourage you to let us know about any concerns you have while you are visiting so that we can do our very best to resolve them. If you have any concerns after entering the Museum, please ask to speak with a manager so that we can find a solution. If you have feedback to share after your visit, please contact us at info@PortDiscovery.org.

General Info: What does my admission support? Why do adults pay admission?

Port Discovery Children’s Museum is a 501(c)3 non-profit. Every dollar we raise through admission, donations, grants, and other funding sources is invested into the Museum and into the community. Your admission helps us pay for things like exhibits, programs, materials, maintenance, cleaning, electricity and more. Your admission and donations also helps us fund things like community access programs, outreach into schools, Judy Centers, YMCAs and other community locations, and much more.

General Info: Are certain exhibits or activities more appropriate for certain age groups?

We design exhibits and programs for children ages birth through 10. You can learn more about each of our exhibits and what ages they are geared to, what activities they include, what children will learn, and other play tips on our Exhibits & Experiences page.

You can also explore exhibits and experiences by age on our Activities by Age page.

General Info: What should we wear when we visit?

Dress for play! Activity rules the day at Port Discovery, so we suggest wearing comfortable clothing and closed-toe, rubber-soled sneakers or shoes.We’d recommend not wearing high-heeled shoes or boots, open-toed sandals, or flip flops, and suggest removing all loose or hanging jewelry before you play. 


A few very important things to note:

  • Socks are required in the SkyClimber. You are welcome to bring your own or you may purchase socks from our Box Office while at the Museum. 
  • Shoes need to be removed to use the SkyClimber. You’ll find shoe cubbies at the base of the SkyClimber to store your shoes.
  • If you plan on climbing the SkyClimber, you will be asked to remove and store anything that could become a hazard when climbing.
  • Shoes are required in other areas of the Museum, so when you’re done climbing on the SkyClimber, please put your shoes back on to explore. 
  • We suggest packing a change of clothes if you’re visiting the Wonders of Water exhibit - most guests report getting wet in this area! 

General Info: Where can I park?

There are a number of areas to park nearby the Museum. For details on how to get to the Museum and the closest parking convenient to Port DIscovery, visit our Location & Parking page.

General Info: Are food/drinks available in the Museum? Can we bring food/drinks?

We offer vending machines for snacks and beverages in the Museum. Please note that there is not a café nor a restaurant in the Museum. Conveniently, many family-friend restaurants are nearby and within a short walk from the Museum. 

You are permitted to bring food and drinks into the Museum, but please note that they are not permitted inside the Museum exhibits. There is a designated eating area at Port Discovery in which you may eat your lunch or snacks. Space is available on a first-come, first-served basis. There is no access to refrigerators or microwave.

General Info: Are there any restaurants within walking distance?

Yes! We’re located in Baltimore’s Inner Harbor, where you can find a lot of great dining options! There are a number of family-friendly restaurants and fast-food options within a three-block radius of the Museum, including Chick-fil-A Inner Harbor, Subway, Miss Shirley’s, and many more. Please check our Hotels, Restaurants, and Attractions page for additional information.

General Info: Is adult supervision required at Port Discovery? Can adults visit without children?

Adult supervision is required at all times at Port Discovery. An adult is considered someone 18+ with a valid ID.

Adults must be accompanied by children in order to visit Port Discovery Children’s Museum. Adults not accompanied by children must have an appointment to visit and must be accompanied by a member of the Port Discovery staff throughout their visit.

General Info: Does the Museum provide lockers and a coat check area?

Port Discovery offers a limited number of free lockers and a small area to hang coats. Please note that these facilities are used at your own risk and the Museum is not responsible for any lost or stolen items.

General Info: Do you offer a Nursing Station? Where is it located?

Yes! You’ll find a private Nursing Station located in the toddler-focused exhibit Tot Trails. Families who are nursing and in search of privacy are welcome to use this area. 

General Info: Where can I find family friendly hotel accommodations?

For family-friendly accommodations near the museum, check out information on nearby hotels, restaurants and attractions. Check Visit Baltimore's website for other hotel options near Port Discovery Children's Museum and other Downtown Baltimore attractions!

How Play Sessions Work

Port Discovery currently offers two daily Play Sessions each day the Museum is open. This helps us keep our capacity low, giving you plenty of room for physical distancing and the opportunity to explore all Museum exhibits and experiences without the crowds!

FAQS

Play Sessions: How will timed play sessions work?

Port Discovery is currently offering a morning play session (10 AM – 1 PM) and an afternoon play session (2 PM – 5 PM each day that the Museum is open to the public. Each play session will be open to less than 500 guests per session in order to make it easy for guests to spread out, explore and maintain physical distancing.  The Museum will close for an hour in between sessions, allowing Museum staff to reset and prepare the Museum for the next fans of play!  Important: You may arrive at any time during your reserved play session and will need to exit promptly by the end of your session. Purchased general admission tickets and member reservations will be valid for one Play Session (morning or afternoon) per day only. Please remember that advance tickets/reservations are required for ALL play sessions; in-person tickets are not available at this time. Please check www.PortDiscovery.org/visit to purchase/reserve tickets, and for information on Museum hours, location, parking and other tips to help you prepare for your visit. 

Play Sessions: What If I arrive late to the Play Session I purchased/reserved tickets for?

You may still enter and play even if you arrive later than planned! You may arrive at any time during your reserved play session and will need to exit promptly by the end of your session.  

If you are running late and need to reschedule your visit instead, please reply to the email confirmation you received when you purchased your tickets or call the Port Discovery Box Office at 410.864.2744 on the day of your visit and request to reschedule your visit to another date and/or time, subject to availability and a rescheduling fee of $5.00. Visits cannot be rescheduled after your purchased/reserved ticket visit date has passed.  

Play Sessions: Why is the museum closing in the middle of the day?

The Museum is closing for an hour in between play session to allow Museum staff to reset and prepare the Museum for the next fans of play.  

Play Sessions: Why are you changing to timed play sessions?

Port Discovery is currently operating at a significantly reduced capacity so that our visitors can explore the Museum in an environment that allows for plenty of space and social distancing. So that more families can enjoy the Museum – and so that Port Discovery can continue to thrive as a non-profit organization that serves our community – we are currently operating with two daily play sessions so that we can welcome more visitors to the Museum while still maintaining very limited total capacity and room to allow for safe physical distancing.  

Member Information

FAQS

Ticket Reservations: How should I use/reserve tickets for guests associated with my membership?

Family Plus and Contributing members can still bring guests to Port Discovery at a discounted rate, but you must purchase guest tickets when making your ticket reservations.

Reminders: Admission for visitors and members is by reservation/advance tickets only. Tickets cannot be purchased on site. To purchase or reserve your tickets, visit https://tickets.portdiscovery.org and choose the specific date that you'd like to visit. Capacity is extremely limited - so we strongly encourage you to purchase your tickets early so that you have the best chance to join us on the day and time that works best for you. Fill out all necessary information and waivers and complete your ticket purchase or reservation. Your tickets will be delivered electronically and will be valid for the date you selected only.

Ticket Reservations: How do I register for my member account so that I can reserve tickets?

If this is your first time reserving online tickets, you will need to have your membership number to register your account. Review this How-To Guide for instructions. For assistance, email memberships@portdiscovery.org or call 410-864-2665.

Simply visit https://tickets.portdiscovery.org and use your membership information to log in to your account. Reserve the tickets needed for your visit for all members of your party, including any children under the age of one.

Ticket Reservations: I was unable to reserve a ticket as a member/tickets were unavailable. Why is that?

We're very sorry for the inconvenience and appreciate your understanding. To ensure that there's plenty of room for play, learning, and safe physical distancing, we've significantly reduced the number of tickets for each of the Play Sessions that Port Discovery offers. This means that you'll enjoy the Museum experience with fewer people, but that tickets may not always be available for the day you'd like to visit. Since many of our current dates are selling out, meaning that many children and families are unable to experience the joy of play and learning at the Museum, we are shifting to offering two daily play sessions on each day the Museum is open beginning June 2, 2021. So that more families can enjoy the Museum – and so that Port Discovery can continue to thrive as a non-profit organization that serves our community – we are creating two daily play sessions so that we can welcome more visitors to the Museum while still maintaining very limited total capacity and room to allow for safe physical distancing.  

Health, Safety & Cleaning Protocols

FAQS

COVID Protocols: What protocols and procedures have you put in place to make my visit safe and to reduce the spread of germs?

We've used CDC, State, and Local Guidelines to implement a variety of new procedures to ensure a safe visit for your family – including required advance ticketing, significantly limited capacity, leveled up cleaning and disinfecting practices, one-way directional experiences, and a variety of updates to the Museum experience to encourage physical distancing and reduce the spread of germs. Please also keep in mind that we will depend on our kids at heart (that's you, adults!) to help us by ensuring that you only visit the Museum when healthy, that you are washing and sanitizing hands regularly, that you follow our updated code of conduct, and that you are alerting staff to any concerns.

In accordance with updates to Baltimore City's mask mandates, beginning Monday, August 9, all visitors ages two and older will be required to wear a mask when visiting Port Discovery, regardless of vaccination status. Please remember that masks and face coverings must cover the nose and mouth, be secured with ties or ear loops and fit snugly against the face, and must be worn throughout your visit to the Museum. You may temporarily remove your mask if you visit the Pier to have a drink or snack. Port Discovery will also continue requiring online ticket purchase in advance of your visit. We ask that you please continue to stay home and not visit the Museum if you are sick.

Please visit https://www.portdiscovery.org/what-know-you-visit  for information and updates we've made to the Museum experience.

COVID Protocols: What expectations do you have of guests?

It takes all of us to create a safe, smart, and magical place to play and learn! To ensure all visitors have a great and safe experience, we expect our staff, volunteers, visitors, and members to act responsibly and be considerate of others as we share this space. Your responsibilities as a guest include:

  • Sick Visitor Policy: Port Discovery Children’s Museum works to provide a safe and healthy environment for all guests. As part of our effort to create this environment, we ask staff and guests to avoid visiting if you or anyone in your party are sick, showing signs of illness, have recently been exposed to someone with COVID-19 like symptoms, or have recently received a positive COVID-19 test result. Upon purchasing or reserving tickets, guests will be required to sign waivers regarding your responsibilities as a visitor, and regarding what the Museum is doing to keep you safe. Staff and Museum vendors are also required to complete health screenings before entering the Museum. Review the full sick policy
  • Stay within your bubble. Practice safe physical distancing. We ask that guests please stay within their bubble - also known as the group of people you are visiting with - and maintain a distance of at least 6 feet away from staff members and those not within your party. Please also observe exhibit capacity signage. Floor markers and reminder signage will be found in all spaces.
  • Face Coverings Required for All Visitors Age 2 & Up: In accordance with updates to the Baltimore City's mask mandates, beginning Monday, August 9, all visitors ages two and older will be required to wear a mask when visiting Port Discovery, regardless of vaccination status. Please remember that masks and face coverings must cover the nose and mouth, be secured with ties or ear loops and fit snugly against the face, and must be worn throughout your visit to the Museum. You may temporarily remove your mask if you visit the Pier to have a drink or snack.
  • Keeping it Clean: We have installed hand sanitizer stations throughout the Museum, including upon entry to the Museum and upon entry/exit to each exhibit. Guests are required to sanitize their hands when entering the Museum, and when entering/exiting each exhibit space. We also ask guests to wash their hands frequently during their visit. Please also use the dirty toy bins throughout the Museum to place dirtied toys.
  • Go with the Flow: Please follow directional signage and instructions from staff. Limit elevator usage to one family/group at a time, follow one-way signage for entry, exit, Museum stairs, and main floors.
  • Snacks and drinks other than water are only allowed in The Pier (located on the first floor). Tables and chairs will be arranged to allow safe physical distancing. Please share tables with those in your bubble only. Use the provided hand wipes to wipe down surfaces before and after use. Masks can be temporarily removed while seated and snacking or enjoying beverages only. 
  • See something odd? Tell us! Help us ensure you have a great visit. Tell us if you encounter something that needs cleaning up, isn’t working properly, or seems odd. We’re here to help! Comment cards are also available.

Please review our full Code of Conduct here: https://www.portdiscovery.org/conduct

COVID Protocols: I've received one of the available COVID-19 vaccines. Do I still have to follow safety protocols?

Yes. Even if you or a family member have received a COVID-19 vaccination, you must continue to follow all of Port Discovery's safety measures including wearing a face covering at all times and staying within your bubble.

COVID Protocols: How is the Museum maintaining social distancing? How do you maintain social distancing with kids?

To ensure there's plenty of room for play, learning, and safe physical distancing, we've significantly reduced our capacity and the number of tickets we sell on any day the Museum is open. As a result, you'll find that the number of people enjoying the Museum at any one time will be significantly reduced.

To manage visitor capacity, admission is by advance reservation and ticketing only. Before arriving at the Museum. you must reserve or purchase a ticket for the day you'd like to visit the Museum. Be sure to plan ahead to make sure you can join us on the day that works best for you.

All exhibit areas will have recommended capacity limits based on CDC guidelines and the specific size and layout of each space. Exhibit capacity information will be posted and visible outside of each exhibit area. If an exhibit area is full, visitors are asked to visit another area and return to the exhibit later.

We ask that families respect the space of other families while being understanding that physical distancing can be hard for children. We ask you to remind children to play within their bubble. Museum staff will also be positioned around the Museum to assist with physical distancing concerns or questions, and to remind visitors to use hand sanitizers, observe capacity limits, and observe directional signage.

We've also created one-way entrance and exit points for the Museum, one-way linear paths for exploring each floor of the Museum, and one-way directional paths for stairways. Extensive signage and floor decals are located throughout the Museum to guide visitors during their visits and to encourage physical distancing everywhere.

We've also installed sanitizing stations throughout the Museum and require guests to use them upon entrance to the Museum and upon entrance/exit of each exhibit area. We also ask that guests wash their hands frequently while visiting the Museum.

We've installed Plexi-glass barriers in several areas throughout the Museum as well, including at our Box Office Ticketing Stations and at several exhibit areas in the Museum as well.

COVID Protocols: Will the Museum’s capacity be reduced?

Yes. In order to make sure that there's plenty of room for play, learning, and safe physical distancing, the Museum's capacity has been reduced significantly. In addition, Museum exhibits have capacity limits to help encourage physical distancing. Please kindly adhere to signage regarding capacity requirements.

COVID Protocols: What is your sick visitor policy?

Port Discovery Children’s Museum works to provide a safe and healthy environment for all guests. As part of our effort to create this environment, we ask staff and guests to avoid visiting the Museum when sick or showing signs of illness. Please also avoid visiting if you have been recently exposed to someone with COVID-19 like symptoms or a positive COVID-19 test result. We will be conducting mandatory health screenings for all staff members before permitting entry to the Museum. We appreciate your help in maintaining a safe experience for all visitors and staff members. Review our Sick Policy,

COVID Protocols: Will there be any health screenings/questions or waivers required when reserving tickets or arriving at the Museum?

Yes. Upon purchasing or reserving tickets, guests will be required to sign waivers regarding your responsibilities as a visitor, and regarding what the Museum is doing to keep you safe.  Staff and Museum vendors are equired to complete health screenings before entering the Museum. 

VISITOR WAIVERS: A waiver outlining the museum’s guidelines and guests’ responsibilities will be included in the purchasing process. This is to ensure that the modifications made by the museum to reduce the spread of COVID-19 are fully understood. Upon completion of the online sale, a confirmation will be sent to the email address provided with a copy of the waiver and several helpful links, including a link to information to prepare guests for their visit and to ensure guests are aware of the museum’s sick policy. 

STAFF HEALTH SCREENING: All staff, volunteers, and vendors will enter the museum through a central point. As they arrive, they will be required to complete a daily health screening questionnaire. Anyone who reports symptoms will not be permitted entry and will only be permitted to return to work when deemed safe to do so.

COVID Protocols: Are face coverings required? What about for kids?

 In accordance with updates to the Baltimore City's mask mandates, beginning Monday, August 9, all visitors ages two and older will be required to wear a mask when visiting Port Discovery, regardless of vaccination status. Please remember that masks and face coverings must cover the nose and mouth, be secured with ties or ear loops and fit snugly against the face, and must be worn throughout your visit to the Museum. You may temporarily remove your mask if you visit the Pier to have a drink or snack.

Port Discovery will also continue requiring online ticket purchase in advance of your visit. We ask that you please continue to stay home and not visit the Museum if you are sick.  In addition, we will continue to regularly clean surfaces, exhibits, and toys before, during, and after your visit, and will keep capacity limited so that there is room for play and physical distancing. If you have any questions about this updated mask requirement, please contact us at 410.727.8120. Thank you for your patience and understanding as we continue to navigate the pandemic.

COVID Protocols: Are you improving the air quality in the building?

Our HVAC system has always been programmed to regularly bring in and circulate fresh air. In addition, with guidance from HVAC experts, we have upgraded to MERV 10 filters to help catch as many small particles as is practical.

COVID Protocols: What physical changes are you making to the building to enhance safety, such as reorienting the entrances and exits, putting up glass barriers, etc.?

We've made a variety of changes to the building to enhance safety and encourage physical distancing.

We've created one-way entrances and exit areas for visitors. We are requiring advanced tickets/reservations to manage capacity and to reduce contact and time required to enter the building. Floor graphics and signage are in place to promote physical distancing while in line, and plexiglass barriers have been installed at our Box Office ticketing stations to protect visitors and staff. 

To ensure there's plenty of room for play, learning, and safe physical distancing, we've significantly reduced our capacity and the number of tickets we sell on any day the Museum is open. As a result, you'll find that the number of people enjoying the Museum at any one time will be significantly reduced.

All exhibit areas will have recommended capacity limits based on CDC guidelines and the specific size and layout of each space. Exhibit capacity information will be posted and visible outside of each exhibit area. If an exhibit area is full, visitors are asked to visit another area and return to the exhibit later.

We've also created one-way entrance and exit points for the Museum, one-way linear paths for exploring each floor of the Museum, and one-way directional paths for stairways. Extensive signage and floor decals are located throughout the Museum to guide visitors during their visits and to encourage physical distancing everywhere.

We've also installed sanitizing stations throughout the Museum and require guests to use them upon entrance to the Museum and upon entrance/exit of each exhibit area. We also ask that guests wash their hands frequently while visiting the Museum.

We've installed Plexi-glass barriers in several areas throughout the Museum as well, including at our Box Office Ticketing Stations and at several exhibit areas as well.

COVID Protocols: What things are cleaned and how often?

The Museum is maintaining cleaning capacity at the highest level possible and has leveled up our already robust cleaning practices. Extensive cleaning and disinfecting will be taking place before, during, and after your visit to the Museum. You will notice staff cleaning and disinfecting exhibit areas, surfaces, toys, and more during your visit. In addition, loose parts in exhibits will be exchanged for clean ones after each public play session. Frequently touched surfaces will be wiped multiple times throughout the day. Find more details on our cleaning practices: https://www.portdiscovery.org/cleaning

COVID Protocols: How has the cleaning changed?

All cleaning procedures closely follow CDC updates and recommendations that reduce the spread of germs. Port Discovery staff have been trained extensively on proper cleaning and disinfecting procedures following OSHA guidelines and safety precautions.  Daily Deep cleaning and sanitizing will take place after hours with electrostatic spray disinfection which kills viruses, bacterial, and mold. In addition, you'll notice staff cleaning and disinfecting surfaces throughout the day, and some exhibits may be temporarily closed during your visit so that we can use electrostatic spray disinfection in those areas. In addition, all plush and fabric toys have been removed from the floor as per the CDC’s recommended guidelines. The Museum continues to offer toys and manipulatives for use by guests. In order to minimize the spread of germs, Port Discovery has created multiple sets of all our toys and manipulatives for all of our exhibits. The Museum will regularly clean, remove, and replace manipulatives from the floor to help minimize the spread of germs.  Find more details on our cleaning practices: https://www.portdiscovery.org/cleaning

COVID Protocols: What is being done about hands-on components in the Museum and exhibits?

You will notice less plush items, costumes, and other hands-on items that tend to be shared widely by our guests. We will also provide styluses for guests to use to push buttons and use other interactives as you explore the Museum. Please kindly return styluses after your visit so that we can sanitize them and use them in the future.

COVID Protocols: Are the restrooms open and how often are they cleaned?

Restrooms are open. Restrooms are cleaned multiple times throughout the day. The restrooms on the first and second floors feature some touchless features.

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